Frequently Asked Questions
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v What is fileai.com?
fileai.com is a free web site that enables people to securely share files with one another that cannot be easily sent via e-mail. You don't need to download or install any software, and your files are not uploaded to any server. The files are sent directly, peer-to-peer, through your existing web browser.
v Why am I getting a security warning about an application or applet?
fileai.com uses a small application called an "applet" to transfer files between computers. Applets run from within a web page, similar to a YouTube video. Applets cannot transfer the files on your computer without first being given permission. The security warning is basically asking for that permission to transfer the files on your computer.
v How much does it cost?
fileai.com is absolutely free.
v What do I need to use fileai.com?
You only need to use a modern web browser like Firefox, Internet Explorer, or Safari and have a recent version of Java installed. If you browse the web regularly, chances are a recent version of Java is already installed.
v How does fileai.com work?
fileai.com works by running a Java Applet in your web browser that automatically connects you to the people that you want to transfer files with. You will need to leave your browser window open while running the Java Applet in order to connect to and transfer files with people using fileai.com.
v How long do I have to wait before someone can receive my files?
Since fileai.com connects people directly to one another, you don't have to wait for your files to upload to any server. Once you make your files available for download, they can be transferred immediately.
v Can I send files to more than one person at once?
Yes. If you need to send the same files to multiple people, not only will they all be able to download the files from you, but they will also transfer directly with one another. This results in faster download speeds for the people downloading the files, and reduced upload bandwith usage for you.
v What does "BitTorrent-Style Transfers" mean?
Similar to the BitTorrent Protocol, when someone is sending the same files to multiple people, they are able to transfer directly with one another, resulting in faster download speeds for the downloaders, and reduced upload bandwith usage for the uploader.
v Drag-and-drop isn't working for me. What can I do?
If your web browser doesn't support drag-and-drop you can always just left-click on the folder and choose the files and folders you want to send.
v Why didn't my transfer work?
The most common reason for transfer failure is that either the sender or the receiver closed their browser window before the transfer was complete. For your transfer to work, you MUST LEAVE YOUR BROWSER WINDOWS OPEN. The Java Applet in the sender's window communicates with the Java Applet in the receiver's window, so both windows have to remain open during the transfer for everything to work correctly.
v What is a Transfer ID?
A Transfer ID is merely a number that identifies a transfer across fileai.com. When you want to send or receive files you create a transfer using fileai.com, and are given a random Transfer ID. You then give (via IM, e-mail, over the phone, etc.) that Transfer ID to the people you want to transfer files with. They then use it at fileai.com to connect to you.
v How do I send files to someone?
If someone has given you a Transfer ID to send with, simply click the "Already have a Transfer ID to send to?" link, enter the Transfer ID, and drag-and-drop your files. The files will immediately start being sent to them.
If someone has not given you a Transfer ID to send with, the Transfer ID and Link will be displayed, allowing you to give (via IM, e-mail, over the phone, etc.) the ID or Link to the person (or persons) that you want to receive the files.
v How do I receive files from someone?
If someone has given you a Transfer ID to receive with, simply click the "Already have a Transfer ID to receive with?" link, enter the Transfer ID, and choose your download folder. The files will immediately start being downloaded to your computer.
If someone has not given you a Transfer ID to receive with, the Transfer ID and Link will be displayed, allowing you to give (via IM, e-mail, over the phone, etc.) the ID or Link to the person (or persons) that you want to send files to you.
v Can incomplete transfers be resumed?
Yes, incomplete transfers can be resumed from the point where they left off. Simply choose the same destination folder and the partially downloaded file will be verified as the transfer resumes.
v Do I have to download and install a program on my computer?
No. Everything works within your web browser, so you can send or receive files from any computer that has Java and a modern web browser installed.
v Are my files uploaded to a server?
No, the files are not uploaded to any server, the files are transfered peer-to-peer. It is for this reason that both the sender and the receiver have to keep their web browser open to the fileai.com page to transfer files with one another.
v Are my files secure?
Yes. All file data is encrypted with 128-bit AES encryption when it is transferred, and no file data is stored on any server. You may also choose to require users to enter a password before being able to connect to your computer.
v Why are my downloads so slow?
fileai.com transfers files peer-to-peer, so your download speed is limited to the maximum upload speed available to the person sending you the files. The available upload bandwidth of most broadband connections is usually much lower than that same connection's available download bandwidth. For more information on this subject, please click here.